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Privacy Policy

This Privacy Policy explains how IPAware (“we”, “us”, “our”) collects, uses, and shares information when you use our website, console, and IP intelligence API (collectively, the “Services”).

Last updated January 16, 2026

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1. Scope

This Policy applies to information collected through the Services. It does not apply to third-party websites, services, or applications that may link to or integrate with IPAware.

2. Information We Collect

Depending on how you use the Services, we may collect the following categories of information:

  • Account information: email address, password hash, and basic account settings.
  • Billing information: billing details and transaction metadata (payment processing may be handled by a third-party provider).
  • API usage information: request timestamps, endpoints used, response status codes, and usage metrics needed to operate the Service.
  • Device and web analytics: IP address, browser type, device identifiers, pages viewed, and referral URLs.
  • Support communications: information you provide when contacting support (e.g., email content, attachments).
Important: If you send IP addresses to our API for enrichment, those inputs may be considered personal data in some jurisdictions. You should only submit data you have a lawful basis to process.

3. How We Use Information

We use information to:

  • Provide, maintain, and improve the Services.
  • Authenticate users and secure accounts (including fraud prevention and abuse detection).
  • Process payments and manage subscriptions.
  • Measure performance and reliability (e.g., latency, error rates, uptime).
  • Provide customer support and respond to requests.
  • Communicate about product updates, security notices, and administrative messages.
  • Comply with legal obligations and enforce our Terms.

4. How We Share Information

We may share information in the following circumstances:

  • Service providers: vendors who help us operate the Services (hosting, analytics, payment processing, email delivery, customer support).
  • Legal and safety: if required by law, subpoena, or to protect the rights, property, or safety of IPAware, our customers, or others.
  • Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information in the traditional sense. If your jurisdiction defines “sale” differently, you can contact us for clarification.

5. Data Retention

We retain information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and how it is used.

6. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. International Transfers

If you access the Services from outside the United States, your information may be processed in the United States or other locations where our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

8. Your Choices and Rights

Depending on where you live, you may have rights such as:

  • Accessing, correcting, or deleting certain information.
  • Objecting to or restricting certain processing.
  • Requesting a copy of your information.
  • Withdrawing consent (where processing is based on consent).

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

9. Cookies and Analytics

We may use cookies or similar technologies to keep you signed in, remember preferences, and understand usage. You can control cookies through your browser settings, though some features may not function properly without them.

10. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us.

11. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will post the updated Policy and revise the “Last updated” date. Your continued use of the Services after changes become effective indicates acceptance of the updated Policy.

12. Contact Us

If you have questions about this Policy or privacy practices, contact us at:

Email: [email protected]
Company: IPAware (an Ulgen Holdings Inc. company)